Take An Agency from Good to Great

Best Practices study provides financial, benchmarking information.

To take an agency’s performance to another level, an agency needs to continue to grow and improve the services it provides customers and the quality of its employees. In addition, an agency needs to provide to its employees with the carrier relationships, tools, resources and organization needed to best serve customers.

The model is a wheel with strong leadership at the center. The wheel starts with good people having access to the proper suppliers, tools, resources and organization. With all of these in place, an agency can attract more customers and better people and clients to produce better.

Need help and ideas on how to make your agency one of the best? Check out the Best Practices resources, which include agency management topics ranging from the annual Best Practices Study, Top Producers: Discover, Train, Reward and Customer Service Made Simple. All are available through instant email delivery.

For a description of each resource and to learn more about how to take an agency from good to great, visit Best Practices online.