Tough Transitions


Just because you’re family doesn’t mean agency perpetuation is easy.

Denise Johnson spent years building a book of business at her father’s agency. Then her dad decided to retire and her younger brother Scott joined the firm—and promptly was named president. Any other adult child of an agency owner might have been resentful, but not Denise. “Scott was at the point in his career that he had growing children he never saw,” says Denise, who is vice president. “He made a decision to put his family first, and Dad wanted him in here. Besides, Scott came in with a completely different background and perspective, so there was no problem at all.”

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